Customers tell Platform's success story

News /
24 March 2013
Customers tell Platform's success story

Customer satisfaction is what every company needs. And when a client goes out of her way to express her gratitude in writing, you know you’ve done a great job.

Platform Lift Company, with has offices throughout Australia, provides unparalleled service by supplying , installing and maintaining wheelchair disability access lifts, commercial elevators and residential lifts.

Its work is exemplary. Clients range from large corporations to individuals, yet the attention to detail and care is the same for every client, and they couldn't be happier.

Hazel Overfield is a customer who was so satisfied by the work and care that Platform Lift Company gave her and her husband, Trevor, she was eager to write to the company to express her gratitude.

“Six degrees of separation is the theory that everyone and everything is six or fewer steps away, by way of introduction, from any other person in the world, so that a chain of “a friend of a friend” statements can be made to connect any two people in a maximum of six steps,” Hazel wrote to Platform Lift Company this month.

“This statement really resonated with me when my husband was diagnosed with Motor Neurone Disease September 2012,our six steps became the difference between freedom or being housebound. By the end of January my husband could not manage to get up and down those steps but wonderful news was coming our way. An amazing unknown donor, made available to us a platform lift that would give Trevor back his freedom to leave the house! Such generosity is rare. “The guys from The Platform Lift Co. were amazing in their attention to detail in the planning and installation process and promptness in installing this equipment with lots of communication happening along the way. So reassuring.

“Not only did Baden, Simon and Serdar do a terrific job, taking care with every step BUT they were so supportive and compassionate when my husband took a tumble out of a chair, carefully lifting him up and placing him safely where he should have been. Add to this watching over Trevor whilst I had to go into town for half an hour and let me tell you, I have never seen such care and compassion shown by tradespeople.

“We have nothing but praise and gratitude for everyone representing The Platform Lift Co. A job more than well done…a demonstration of excellent customer service. Thank you.”

Platform Lift Company also provides a 1 year warranty including two service visits as standard and offer continuing service contracts thereafter. Platform listens to its customer’s needs and concerns. If you need Platform Lift Company’s services, don’t hesitate to contact us.

Platform Lift Company

Platform Lift Company supplies wheelchair and mobility access lifts, commercial elevators and residential lifts.

Learn more

Head Office

Platform Lift Company

Unit 1

28 - 34 Roseberry Street

Balgowlah, NSW, 2093

Phone: 1300 884 ...

Regional Office/Distributor

Platform Lift Company

Unit 2

7 McPhail Street

Coomera, QLD, 4209

Phone: 1300 122 ...

Regional Office/Distributor

Platform Lift Company

Vic

Phone: 1300 884 ...

Regional Office/Distributor

Platform Lift Company

WA

Phone: 1300 884 ...

Regional Office/Distributor

Platform Lift Company

SA

Phone: 1300 884 ...

Regional Office/Distributor

Platform Lift Company

NT

Phone: 1300 884 ...